1. Minimum Order Quantity (MOQ)
Q: What is your MOQ for glass bottles?
A: Our standard MOQ is 100,000 pieces, depending on the bottle type and customization level. Small trial orders may be possible with additional fees.
Q: Can I order a small batch for testing?
A: Yes, we support small-batch trial orders (e.g.,10,000 pieces) for product validation, but additional mold/setup costs may apply.
2. Customization & Design
Q: Can you customize bottle shapes, colors, and logos?
A: Yes! We offer OEM/ODM services, including:
Shape/Size: Unique molds for special designs.
Colors: Transparent, red，blue, green, etc.
Finishes: Embossing, silk-screen printing, hot stamping, spray coating.
Q: How long does mold development take?
A: Typically 15-30 days, depending on complexity.
3. Production & Lead Time
Q: What’s your production lead time?
A:
- Standard orders: 15-25 days.
- Custom orders: 30-50 days (includes mold creation).
- Urgent orders: Expedited service available (+10-30% fee).
Q: Can I track my order status?
A: Yes, we provide real-time updates and photos during production.
4. Quality & Certifications
Q: Are your bottles food-safe and eco-friendly?
A: Absolutely! Our products comply with:
- FDA, LFGB, CE (food contact safety).
- ISO 9001, BRC (quality management).
- Recyclable materials (SGS-certified).
Q: How do you ensure quality control?
A: We conduct 3-stage inspections: raw materials, production line, and pre-shipment checks.
5. Packaging & Shipping
Q: How are bottles packed to prevent breakage?
A: We use:
- Wooden pallets or Carton for protection
Q: What shipping methods do you offer?
A:
- By sea: FOB/CIF (best for large orders).
- DDP: Door-to-door service (taxes included).
6. Pricing & Payment
Q: How is pricing calculated?
A: Factors include:
- Material (soda-lime, borosilicate).
- Customization (mold cost, decoration).
- Order volume (discounts for bulk orders).
Q: What payment terms do you accept?
A:
- Deposit: 30% -50% upfront payment (to initiate production）
- Balance：Paid in full before shipment;accepted methods include T/T,L/C(Letter of Credit),etc.
- Invoices: Provided as standard VAT or special VAT invoices
7. After-Sales Service
Q: What if I receive damaged goods?
A: free replacements for transit damage (proof required) ;Generally , to account for potential breakage during transit, we typically include additional bottles (1-3% of the order quantity) with each shipment at no extra cost.
Q: Do you provide design support?
A: Yes! Our team assists with label design, and regulatory compliance
8. Sustainability
Q: Are your bottles recyclable?
A: Yes! We use 100% recyclable glass and offer:
- Lightweight designs (reduced carbon footprint).
- Eco-friendly inks/coatings.
Q: Do you support low-waste packaging?
A: We offer FSC-certified paper labels and minimal plastic packaging options.
